1. Children who are two years old and younger are ---- free of charge to most concerts and films.
2. After discussing the terms of the new health-benefits contract, ---- management and employees were satisfied.
3. Although we have ---- not to offer you aposition at this time, we will keep your resume on file for future openings.
4. The teacher’s association has announced that the food and drinks ---- supplied at the annual conference will not be provided this year.
5. All passengers should present their ----documents at the check-in counter.
From: Lettore Books Online[firstname.lastname@example.org]
To: Andrea Polokov [email@example.com]
Subject: Order Confirmation
Dear Andrea Polokov:
This is to inform you that we are in receipt of your order placed on December 2.
Your order confirmation number is YB-145970. Should you have any questions regarding your order, you will be asked to refer to this number.
Two ofthe titles you requested are currently in stock; these materials should ship within 1-3 days. However, the video title is on backorder. We expect that should be available and shipped to you within the next 3 weeks. When your order is shipped, you will receive an e-mail detailing the date and method of shipment as well as the estimated delivery date.
For your convenience, you can track the status of your order online by visiting your account link at http://www.lettorebooks.com/acctinfo/login. There you can track shipment status, review estimated delivery dates, cancel unshipped items, and contract customer service 24 hours a day.
You can also call our customer service number at 1-800-555-2346. Service representatives are available Monday through Friday from 8:00am until 5:00pm
Thank you once again for shopping with us.
Lettore Books Online
6. What does this e-mail confirm?
(A) An order is being processed
(B) A delivery method has been changed
(C) An item has been discontinued
(D) A shipment has been sent
7.. What information are customers asked to have available if they have questions about their orders?
(A) A delivery address
(B) A confirmation number
(C) Shipping details
(D) A credit card number
8.. What is NOT listed as a service available through the account link?
(A) Stopping shipment of an item
(B) Returning merchandise
(C) Tracking delivery status
(D) Contacting customer service
(答案：C A A A B A B B)
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